We have seen a lot of people coming in lately who have been called at their home and told they were from Microsoft or somewhere else. They claim to know that you have viruses. NOBODY INCLUDING MICROSOFT IS MONITORING YOUR COMPUTER FOR VIRUSES. Do not let them have access to your computer. Tell them “NO” and hang up. If your computer is slow and acting weird we will remove viruses here for a lot less cost than they want to remove the viruses they just put on your computer.